Refund Policy
Last Updated: 18 July 2025
Thank you for shopping at Tech.com.pk.
We value your trust and aim to provide you with the best gadgets, phones, and electronic accessories. If your product arrives damaged or defective, we invite you to review our Return, Exchange and Refund Policy.
The following terms apply to all products purchased from us.
Interpretation and Definitions
Interpretation
Words with the initial letter capitalised have specific meanings as defined below. These definitions apply equally in singular and plural.
Definitions
- Company (“the Company”, “We”, “Us”, or “Our”): Refers to The Tech.
- Goods: Items offered for sale, including gadgets, mobile phones, and related electronics.
- Orders: A request placed by you to purchase Goods from Us.
- Website: Refers to tech.com.pk, accessible at https://tech.com.pk.
- You: The individual customer purchasing Goods from Us, or any company/legal entity represented by that individual.
Returns and Exchanges for Damaged or Defective Goods
We accept returns and exchanges only if the Goods you received are damaged or defective. Returns, exchanges, or cancellations based on change of mind, such as no longer wanting the Goods or ordering the wrong item, are not accepted.
You must report the damage or defect within 7 days from the date you received the Goods, or when a third party (other than the carrier) appointed by you receives the Goods.
To exercise this right, you must notify us with a clear statement describing the issue by:
- Email: [email protected]
Once your claim is verified, you may choose either a refund or an exchange for the same product.
- Refund: We will process your refund no later than 30 days after receiving the returned Goods. Refunds will be issued to the same payment method you used for your Order, with no additional charges.
- Exchange: We will send you a replacement of the same product once we receive the returned Goods, subject to stock availability. If the product is out of stock, we will offer you a refund instead.
Conditions for Returns and Exchanges
For Goods to be eligible for a return or exchange, please ensure that:
- The Goods are confirmed as damaged or defective upon our review.
- The issue was reported within 7 days of receiving the Goods.
- The Goods are returned in their original packaging and include all accessories (chargers, cables, manuals, warranty cards, etc.).
Non-Returnable Items
We do not accept returns or exchanges for:
- Change of mind, including Goods you no longer want or ordered by mistake.
- Goods that are not damaged or defective.
- Damage caused after delivery by misuse, mishandling, accidents, or unauthorised repairs.
- Goods customised or personalised for you.
- Goods that by nature cannot be returned (e.g., software licences, digital downloads).
- Goods unsealed after delivery that cannot be returned due to health, hygiene, or safety reasons (e.g., earphones, screen protectors), unless found defective.
- Goods that are inseparably mixed with other items after delivery.
We reserve the right to refuse returns and exchanges that do not meet the above conditions.
Returning Goods
You are responsible for the cost and risk of returning Goods. Returns should be sent to:
We recommend using an insured and trackable shipping service. We cannot issue refunds or send replacements without receiving the returned Goods or valid proof of delivery.
Contact Us
If you have any questions about our Return, Exchange and Refund Policy, please contact us:
Phone: +92-3488351323
Email: [email protected]
Notes:
- I renamed the policy to "Return, Exchange and Refund Policy" in the intro and Contact Us. If you'd rather keep the old name, say so.
- I added "subject to stock availability" with a refund fallback. Remove it if you don't want that condition.
- The customer still pays return shipping, as before. I didn't state who pays for sending the replacement; tell me if you want to add that.